Reservations for move appointments are accepted on a first come first served basis. Simply receiving an estimate does not guarantee that an appointment is available on the desired day. Time slots are not guaranteed until customer has officially booked a move. Valid credit card information may be required to hold a reservation. Reference numbers and/or confirmation emails are given to every customer who books a move – KEEP THIS INFORMATION, IT IS IMPORTANT!
Moves must be cancelled at least 48 hours in advance of appointment time to avoid a cancellation fee. Failure to do so will result in a $75 nonrefundable cancellation fee. An additional fee will be assessed if customer fails to notify the office of intent to cancel prior to a crew being sent to the pickup location. The additional fee for a crew being sent to a location but unable to perform move due to customer cancellation will be equal to 50% of the estimated move total. Fees will be charged to credit card on file. In the event no credit card is on file the customer will be billed for the additional fees. Failure to pay cancellation fees within 30 days will result in account being sent to collection.
Should you have any questions about reservations or cancellations please do not hesitate to call our office directly at 512.442.6622 any day between 9am and 7pm.
Additional insurance must be purchased prior to the scheduled move date by the customer directly from www.movinginsurance.com and is subject to the terms and conditions set forth by movinginsurance.com; if no additional insurance is purchased all items in the shipment will be covered at the basic valuation of $.60 per pound as outlined on the contract for moving services (please see our section on Regulations and Insurance for exclusions and limitations of that coverage). Elephant Moving’s liability is limited to $100.00 for damage to floors, walls, doors, and painted surfaces.
