At Elephant Moving & Storage we strive to maintain the highest quality moving services. And how do we do that? First and foremost, our experienced crews wrap all furniture in heavy duty quilted moving blankets before it is even moved in order to prevent damages. We don’t take items to the truck first then throw blankets over them as we load. This offers very little protection, since most of the damage will occur in doorways, tight spaces such as hallways and on stairs.

This is a question the sales staff at Elephant Moving hears frequently. Many customers want to know why we need an accurate item list from them if we are charging by the hour.
REASON #2:
An accurate item list helps our moving crews keep their schedule. If a crew shows up to a move and there is more to move than on the list then the move will take longer. This means that the crew will be late to the moves after this one, which is not fair to the other customers. Just as you expect your Austin movers to arrive on time, so does everyone else who schedules a move with Elephant Moving & Storage. We know that it is sometimes hard to know if your list and box count are wrong until you have finished packing. Every customer receives a confirmation email at the time of booking; this email summarizes your move and contains a copy of your inventory list. Every customer also receives a confirmation phone call the day before their move. At any time leading up to your move appointment, including during that confirmation phone call, we encourage you to inform the office of any changes to your list. This will allow us time to inform other customers that their start times will be later or earlier than originally stated. If the crew shows up to find a lot more or less than on the list there may be additional charges on the day of your move. Please try to keep your Austin movers updated so move day is smooth for all!

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This is a question the sales staff at Elephant Moving hears frequently. Many customers want to know why we need an accurate item list from them if we are charging by the hour.
REASON #1:
The most important reason is to make sure that we are sending the right size crew of movers to each and every move. We want to make sure that your moving experience is a positive one! Elephant Moving strives to maintain a consistent level of quality and service. If the crew is too small for the job the move will not go well. The crew will become fatigued and that leads to damages! A larger crew on a larger job will not only help prevent damages, but it will also save you money! We structure our rates so that the larger crews cost less per man than a 2 man crew, which means in the end our customers save money. For example, if a 2 man crew would need over 7 hours to complete a particular job the cost would be $90/hr x 7 hrs = $630. This same job would take a 4 man crew 3.5 hours to complete at a rate of $150 per hour = $525. Who doesn’t like saving money?!

Get your local or long distance residential or commercial moving estimate now!

Place an order for moving boxes and packing materials now!

When purchasing moving insurance for your local or long-distance move you should be sure to read the fine print carefully! There are some things that are not covered by any moving insurance policy. Boxes, containers and items that are packed by owner (PBO) are excluded from full coverage – the maximum amount that will be paid for these items is $250. If there are items that need to be boxed or otherwise packaged that you would like insured for above this amount then you will need to order packing services from your Austin mover in order to get full replacement coverage.

Delicate and fragile items - including glass tables/tops, marble tables/tops, slates, paintings, framed pictures, chandeliers, display cases – must be professionally packed and/or crated in wooden or other protective containers to be covered. Wrapping such items in moving pads only does not constitute professional packing and are not covered. All lamps, including floor or pole lamps not professionally packed in cartons specifically made for this item will be excluded from coverage. Loss and/or damage to articles not professionally wrapped with special moving pads, bubble wrap, and/or shrink-wrap will also be excluded from coverage. Mattresses and boxsprings are specifically excluded from coverage unless packed by the mover in mattress cartons specifically designed for this purpose. Shrink-wrap alone does not constitute proper protection.

The following items are excluded from coverage regardless of how they are packaged:
jewelry, watches, gem stones, cash, currency or bank notes, deeds, travelers cheques, coin or stamp collections,
sports memorabilia, alcoholic beverages, negotiable items, furs or garments trimmed with fur, plasma televisions, firearms and
ammunition, or contraband. Loss or damage to motorcycles is not covered. Wrinkled or soiled clothing, linens, drapes, or rugs are also excluded.

*** Moving insurance excludes damage to any furniture constructed of veneered chipboard, particle board, composite board, pressed wood or similar. Any reduction in quality arising as the result of dismantling or reassembling of any such items of furniture is also excluded. Click here for other posts on this subject. ***

And perhaps the most important exclusion to remember: Items not listed on the movers’ inventory prepared at origin are not covered. Items not shipped are not insured. Be sure to double check the inventory your Austin movers have prepared for your shipment!

As with any insurance policy, it is important to read through your moving insurance policy information so that you are aware of all exclusions and exceptions to the coverage. If you have any questions or concerns talk to your move coordinator.

The insurance offered on your move covers only the items that the movers are transporting. Please be advised that our liability is limited to $100.00 for damage to floors, walls, doors, and painted surfaces.

Get your local or long distance residential or commercial moving estimate now!

Get a quote for moving insurance now!