When packing up your home or business it is important to follow a few simple guidelines to ensure that your move experience is a positive one. Your Austin movers at Elephant Moving & Storage have a lot of experience in this department! If you have any questions we encourage you to call our office anytime for assistance.

The most important thing to remember when packing boxes is to use the proper size box for each item. Book boxes are so called for a reason – they are designed to hold books and other small, heavy items. Large boxes and wardrobe boxes are NOT suitable for this purpose! This is not laziness on the part of your Austin mover; not only is it unsafe for the movers to haul extremely heavy boxes up and down stairs and in and out of the truck, but it will ikely result in damage to your items. When a large box has been filled to capacity with books and other heavy items the box is likely to rip and spill your possessions all over the place. Stick to packing books in book boxes for best results.

If there is space in your boxes use a filler, such as packing paper or blankets or towels, to avoid having the boxes crush while in transit. This prevents the items inside being smashed, and also prevents damage to items while in transit as crushed boxes do not stack well.

Remember to securely tape the bottoms and tops of all your boxes! Leaving boxes open while in transit will result in lost and damaged items. Folding the bottoms of the boxes is also guaranteed to result in lost and damaged items; when your Austin movers pick up these boxes chances are the folded bottoms will fall away and send your things showering down to the ground.

Fragile items should be packed with appropriate padding! It is a bad idea to fill a box with plates or glasses and not pad them with any foam, paper or bubble wrap. Being cheap with the packing materials will result in expensive damages later!
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At Elephant Moving and Storage we strive to maintain the highest quality services. Our movers work hard to get your valued possessions moved safely across town or across the country. Ocassionally, however, despite all efforts and precautions, small damages may occur. It is important to remember that all claims must be submitted in writing. A phone call will not be sufficient to process your claim! If you have a damage claim the best way to begin the claims process is to submit your claim to our claims department by emailing claims@elephantmovingaustin.com. Please include your name, the date of your move, a description of the item and the damage that occurred, the value of the item, and what you are asking for as compensation. If you have photographs of the damage please send those along with your claim.

Be advised that damage claims will be limited to $.60 per pound per article as noted on our local and long-distance moving contracts. This is the basic level of liability that is included in the rates for moving. If you purchased additional moving insurance coverage through MovingInsurance.com then you must submit your claim directly to them online at http://www.movinginsurance.com/claim/login.asp. For any damage to floors, walls, doors, and painted surfaces, Elephant Moving’s liability is limited to $50.00.

Also, please note that pressed wood and particle board furniture are exempt from any insurance or valuation coverage (this includes the basic $.60 per pound and also any additional coverage from www.movinginsurance.com). This furniture is not stable, and is not meant to travel fully assembled. For further discussion on this topic please visit the pressed wood section of our blog. If you have questions about the claims process or insurance for your move please feel free to call our office and we will be happy to assist you.