Not every moving company can say yes to the question;
Can you move my poop table?
We Say Yes!
The short answer is yes, we do move pool tables. We can disassemble most pool tables (please keep in mind this is usually a labor intensive project that will add quite a bit of time to your move), and we can safely and easily transport all the pieces of your pool table to a new location.
However, be advised that we are unable to reassemble pool tables due to the fact that each pool table must be re-felted and re-levelled by a professional pool table technician.
There are several vendors who offer this service in the Austin area. Take this into account when you consider purchasing a pool table from a friend or from Craigslist.
These items, much like a piano, are not as cheap as they seem once you factor in the cost of moving and reassembly by a specialist.
Get your local or cross country residential or commercial moving estimate now!
Place an order for moving boxes and packing materials now!
Understand Your Moving Schedule
If you booked a move with Elephant Moving Austin you should receive a confirmation email from our office. This email is important because it is proof of your reservation with us and also provides you with some very important information regarding your moving schedule and Elephant Moving’s policies. Please read all information carefully and contact our office if you have any questions.
What does your move start time mean?
If you have scheduled a morning appointment for 8am or 9am then your moving crew should arrive at the scheduled time (sometimes they are a few minutes early or late depending on weather or traffic).
If your move is scheduled for a late morning or an afternoon time slot then we have provided you with an estimated 1-2 hour window for your start time. However, due to the fact that the crew will be coming directly from another move this estimated time is subject to change.
Once the crew finishes their first job(s) the office will call to let you know their estimated arrival time. We do not expect you to sit around waiting for your movers for hours, but we do ask that you please remain flexible on your move day. If it becomes evident that your crew is running late for the day Elephant Moving will call to let you know.
Reasons for delays
The most common reason for a delay is incorrect or incomplete information provided by a customer. This is why your confirmation email asks that you double check your inventory list and let us know if there are any changes by the day before your move. We also need to know if any item(s) require significant disassembly or if you have more than 8 items that will require disassembly or disconnection.
If the movers show up to a move and find that they are now being asked to move 4 extra pieces of furniture and 15 additional boxes then they will finish their move later than anticipated. If a wall unit has dozens of pieces of hardware and requires 40 minutes of disassembly then the movers will be behind schedule. Every extra item or service takes time, and while we are happy to assist you with whatever you need we do ask that you provide us with that information beforehand to avoid inconveniencing other customers. If our crew shows up to a move to find a big difference between their list and what is in front of them there may be additional per item charges or the office may require that another man be sent to get the move done in a timely and efficient manner.
Please keep this in mind on the day of your move and try to give us the best information possible. If your crew is running late it is usually because another customer has not given us good information. We will do our best to get you moved at the scheduled time, but unless your move is the first of the day for your crew Elephant Moving cannot guarantee start times.
Get your local or long distance residential or commercial moving estimate now!
Place an order for moving boxes and packing materials now!
At Elephant Moving and Storage we strive to maintain the highest quality services.
Our movers work hard to get your valued possessions moved safely across town or across the country. Occasionally, however, despite all efforts and precautions, small damages may occur. It is important to remember that all claims must be submitted in writing.
A phone call will not be sufficient to process your claim! If you have a damage claim the best way to begin the claims process is to submit your claim to our claims department by emailing firstname.lastname@example.org.
Please include your name, the date of your move, a description of the item and the damage that occurred, the value of the item, and what you are asking for as compensation. If you have photographs of the damage please send those along with your claim.
Be advised that damage claims will be limited to $.60 per pound per article as noted on our local and long-distance moving contracts unless increased insurance has been purchased. This is the basic level of liability that is included automatically and free of charge in the rates for moving. If you purchased additional moving insurance coverage through MovingInsurance.com then you must submit your claim directly to them online at http://www.movinginsurance.com/claim/login.asp. For any damage to floors, walls, doors, and painted surfaces, Elephant Moving’s liability is limited to $50.00.
Also, please note that pressed wood and particle board furniture are exempt from any third party insurance (such as coverage purchased from www.movinginsurance.com) or increased valuation coverage (claims are limited to the basic coverage of $.60 per pound). This furniture is not stable, and is not meant to travel fully assembled. For further discussion on this topic please visit the pressed wood section of our blog. If you have questions about the claims process or insurance for your move please feel free to call our office and we will be happy to assist you.
Insurance For Moving
We want to make sure you understand the in’s and out’s of insurance for moving. The liability coverage that movers offer isn’t actual insurance. It is cargo vaulation coverage, and the basic coverage carried by all licensed moving companies in Texas only pays you 60 cents ($.60) per pound for any item that is damaged or broken. So even though your Waterford goblet is worth $80, if you were to make a claim for it, you’d get less than a buck because it’s lightweight. It is extremely important to be aware of this when you are moving.
Get Additional Coverage
If you would like full replacement value insurance for any or all of the items in your shipment you must purchase additional coverage from your mover or from www.movinginsurance.com at least 3 days prior to your move in order to be covered. If no additional insurance is obtained, your items are covered at 60 cents per pound and only 60 cents per pound!
Please be advised: your premises are separate from the goods we transport and are not covered by the cargo valuation. Elephant Moving’s liability is limited to $50.00 for damage to floors, walls, doors, and painted surfaces unless we agree in writing prior to the move to increase the level of liability.
Questions about insurance? Ask your Austin movers for clarification on anything you don’t understand. We’re here to help!
Due to the design and/or construction of certain items, as well as moving company policies and government regulations, there are items not covered by movers under increased valuation coverage or third part moving insurance – only the basic cargo valuation of $.60/lb applies to these items. Also, please note that Elephant Moving’s liability is limited to $50.00 for damage to floors, walls, doors, and painted surfaces.
Elephant Moving assumes no increased liability for the following items:
Customer Packed Boxes (PBO-Packed By Owner) – VERY IMPORTANT
- the specific contents of your boxes are not covered unless they have been packed by Elephant Moving company employees and additional insurance has been purchased
- in the event that a customer-packed box is lost or destroyed, basic valuation compensation of $.60/lb will be computed based on industry standard weights per box, REGARDLESS of actual box contents
- disassemble pressboard furniture if possible, package fasteners separately (see our section on pressed wood furniture for further explanation)
Halogen Pole Lamps
- disassemble and box halogen pole lamps to protect them, always remove bulbs
Live Plants or Perishables
- avoid packing food or plants if at all possible, use open-top boxes or wardrobes for plants
Electronics & Musical Instruments (Internal Mechanisms)
- includes the internal workings of all electronic items such as televisions, stereos, computers, computer accessories and all musical instruments (unless you have specifically purchased full coverage insurance with the mechanical and electrical derangement add-on coverage)
- have your electronics and musical instruments professionally prepared for moving beforehand
- includes glass framed artwork, fish-tanks, tabletops, and mirror glass
- glass must be pre-packaged by an Elephant Moving employee to be fully covered
Get an Austin residential or commercial moving estimate now!
Moving Reservation and Cancellation
Reservations for move appointments are accepted on a first come first served basis. Simply receiving an estimate does not guarantee that an appointment is available on the desired day. Time slots are not guaranteed until customer has officially booked a move. Valid credit card information may be required to hold a reservation. Reference numbers and/or confirmation emails are given to every customer who books a move –
KEEP THIS INFORMATION, IT IS IMPORTANT!
Moves must be cancelled at least 48 hours in advance of appointment time to avoid a cancellation fee. Failure to do so will result in a $75 nonrefundable cancellation fee. An additional fee will be assessed if customer fails to notify the office of intent to cancel prior to a crew being sent to the pickup location. The additional fee for a crew being sent to a location but unable to perform move due to customer cancellation will be equal to 50% of the estimated move total. Fees will be charged to credit card on file. In the event no credit card is on file the customer will be billed for the additional fees. Failure to pay cancellation fees within 30 days will result in account being sent to collection.
Should you have any questions about reservations or cancellations please do not hesitate to call our office directly at 512.442.6622 any day between 9am and 7pm.
Additional insurance must be purchased prior to the scheduled move date by the customer directly from www.movinginsurance.com and is subject to the terms and conditions set forth by movinginsurance.com; if no additional insurance is purchased all items in the shipment will be covered at the basic valuation of $.60 per pound as outlined on the contract for moving services (please see our section on Regulations and Insurance for exclusions and limitations of that coverage). Elephant Moving’s liability is limited to $100.00 for damage to floors, walls, doors, and painted surfaces.