…But if it’s hourly, why do you need my item list?
This is a question the sales staff at Elephant Moving hears frequently. Many customers want to know why we need an accurate item list from them if we are charging by the hour.
An accurate item list helps our moving crews keep their schedule. If a crew shows up to a move and there is more to move than on the list then the move will take longer. This means that the crew will be late to the moves after this one, which is not fair to the other customers.
Just as you expect your Austin movers to arrive on time, so does everyone else who schedules a move with Elephant Moving & Storage. We know that it is sometimes hard to know if your list and box count are wrong until you have finished packing. Every customer receives a confirmation email at the time of booking; this email summarizes your move and contains a copy of your inventory list. Every customer also receives a confirmation phone call the day before their move.
Keep Us Informed
At any time leading up to your move appointment, including during that confirmation phone call, we encourage you to inform the office of any changes to your list. This will allow us time to inform other customers that their start times will be later or earlier than originally stated.
If the crew shows up to find a lot more or less than on the list there may be additional charges on the day of your move. Please try to keep your Austin movers updated so move day is smooth for all!